Languages
What it is
Threadline can be used in several languages. Your platform's owner chooses which ones are offered; you choose the one you see.
Choosing your language
- Click the language button (the Aĉ icon) at the top of any page and pick a language, or go to Settings â Profile â Language.
- Your choice is saved on your account, so it follows you to every device and into the emails you get.
- The button only appears when more than one language is offered.
Arabic and other right-to-left languages turn the whole screen around. Messages keep their own direction, so an English message still reads left to right.
Your workspace's language
Admins can set a Default language under Workspace Settings. Teammates who have not picked a language see Threadline in it, and get their emails in it.
Your customers
- AI replies come in the language the customer writes in. For stickers or one-word messages, each assistant has a Reply language when unclear.
- The website chat bubble shows its buttons in the visitor's browser language, or in one language you choose on the channel page. See Website widget.
- Your own wording (saved replies, auto-replies, templates, the knowledge base) is sent exactly as you wrote it. Write a version per language if you serve several.
Common questions
A word is still in English. It has not been translated yet. Ask your platform's owner; they can fix any line.
Can I use a language that is not in the list? Only the languages your platform offers appear. Your platform's owner can add more.