গোপনীয়তা নীতি

Last updated: [date]

[Your Company Name] ("we," "us") operates an AI-assisted customer support service over WhatsApp and/or Telegram. This page explains what information we collect through that service and how it's used.

Information we collect

When you message us on WhatsApp or Telegram, we receive and store the content of your messages, your phone number or Telegram account identifier, and the timestamps of our conversation. This is the same information any business receives when you message them on these platforms.

How we use it

We use your messages to respond to your questions — automatically, using an AI provider ([e.g. OpenAI, Anthropic, or Google]), and by a human team member when needed. Your message content is sent to that AI provider solely to generate a reply; we do not sell your information to third parties.

Data retention

We retain conversation history for [retention period, e.g. "12 months" or "as long as your account is active"] to maintain support continuity. You can request deletion of your data by contacting us at the address below.

Contact us

Questions about this policy or your data can be sent to [contact email].